AI That Delights
Every Customer
From intelligent virtual agents to churn prediction and sentiment analysis — Indika AI builds CX AI that reduces costs while improving every customer interaction.
CX AI
Applications
Consistent IdentityAdd Branded, Personalized Signatures to Every Email
Allows users to insert and reuse their custom email signatures across all outgoing messages, with tone adaptation based on communication style.
AI InsightsAI Powered Document Summary Result
Displays the AI-generated summary of the uploaded document, giving users a quick and concise understanding of the key content.
Contextual CXAI-Driven Personalization Engine
Recommends products, content, or offers based on customer profile, browsing history, and purchase behavior.
NPS InsightsAI-Enhanced NPS & CSAT Analyzer
Interprets customer survey results with sentiment analysis, highlighting drivers of high or low scores with recommendations.
Support AIAI-Powered Customer Support Co-Pilot
Suggests real-time responses for agents during chats/calls, pulling from FAQs, past tickets, and knowledge bases.
Lead EnrichmentAuto-Enrich Lead Profiles for Better Context
Enhances lead data with additional context like company details, job titles, or product fit to personalize future outreach more effectively.
CRM InputAuto-Extract Leads from Raw Lists or Notes
Automatically detects and extracts names, companies, roles, and email addresses from messy text or pasted data—turning it into a structured lead list in seconds.
AI PipelineBackend Chunk Processing Confirmation
Confirms that the document has been processed into multiple chunks to enable smoother and more accurate summarization and querying.
Virtual AssistantConversational Companion – Alicia
A friendly 3D AI assistant named Alicia who offers users fun prompts and conversational suggestions to keep interaction engaging.
Account HealthCustomer Health Score Predictor
Combines usage metrics, support history, and sentiment to assign a health score, helping success teams prioritize accounts.
AI SetupDocument Summarization Setup
Lets users select language, choose processing mode (e.g., PDF Only), and upload files. This is the first step to enable AI-based document summarization and interaction.
Agent AnalyticsDrill-Down Call Record Viewer
Click on a chart label to explore detailed records behind the data. Helps teams investigate agent activity, call types, and regional issues.
Sentiment AIEmotion & Sentiment Detection in Calls
Analyzes customer voice tone or chat sentiment to flag frustration, urgency, or satisfaction—helping agents adapt their approach instantly.
Live PreviewInstant Live Preview of AI-Generated Output
Once content is generated, a real-time preview updates in the right pane. Users can instantly review and validate the visual rendering of generated content.
Lead NurtureIntelligent Multi-Day Follow-Up System
Schedules uniquely worded follow-up emails for Day 3, 7, 17, and 30 automatically ensuring consistency, engagement, and reduced manual effort.
Data VisualizationInteractive Chart-Based Analysis
Visualize trends, sentiments, and distributions through dynamic charts. Enables quick pattern recognition and deeper investigation with filters.
UX WritingNatural Language Prompt for Content Generation
Users provide custom prompts to modify or populate their uploaded templates. The AI interprets user intent and prepares the content accordingly.
Data VisualizationNatural Language to SQL Chart Builder
Create charts by describing what you want in plain English. The system converts it into SQL and visualizes the results instantly.
Customer 360Omnichannel Customer Journey Mapping
Aggregates interactions across web, email, chat, and phone to visualize the full customer journey and identify friction points.
AI MessagingPersonalized Email Writing Based on Product & Persona
Crafts tailored email drafts for each lead using AI, based on selected product context and enriched profile optimizing for clarity, tone, and engagement.
Retention AIProactive Service Alert System
Detects potential churn or dissatisfaction signals (e.g., multiple unresolved tickets) and prompts proactive outreach.
Global SupportReal-Time Translation for Global CX
Translates live chats and support documents into multiple languages instantly, enabling global-scale service.
Data OrganizationSelf-Serve Dashboard Management
Users can create, view, and manage multiple dashboards with charts grouped by use case. Quick access to insights without needing backend support.
Self-ServiceSmart FAQ & Self-Service Assistant
Builds and updates dynamic FAQ pages from historical tickets and queries, making self-service more effective.
AI EditingTemplate-Based Content Generation Setup
Users can upload existing HTML, DOC, or DOCX templates to prepare for AI-assisted modifications. The system validates and loads the structure for content generation.
VOC AnalysisVoice of Customer Insights Hub
Aggregates customer reviews, surveys, and social mentions to extract common themes and pain points for CX improvement.
Ready to Transform Your Customer
Experience with AI?
Common Questions
Our conversational AI agents are backed by domain-specific fine-tuning and continuous human evaluation loops. When an unknown edge case or high-emotional-intent scenario is detected, queries are gracefully routed to human support teams with complete context and sentiment scoring attached.
Yes, our custom API integrations allow direct ingestion and webhook streaming into leading CRM tools like Salesforce, Zendesk, and cloud voice systems to coach agents live and highlight churn risk instantly.
Through comprehensive Preference-Based Ranking (RLHF), expert human annotators evaluate and rank model generation candidate variations specifically against your enterprise style guides, tone compliance parameters, and brand safety guidelines.